Eventually after back and forth and Kaydon checking with a senior colleague he agreed to add the bonus. I requested he add an equivalent value bonus to my account, which he claimed he couldn't do, even though I full well knew he could as I have had live chat staff so previously. He stated that the spins would be added and I should be patient, I explained that I had been patient and the 72 hours had passed and he kept following a script saying I'd have to wait. I chased their live chat and had the displeasure of dealing with Kaydon. I waited the 72 hours it stated to allow in extenuating circumstances in their T&C's and still nothing. I am owed free spins following a recent bet, however they did not show up on my account when they were meant to. Offer multiple promotions but never issue the rewards.
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